Welcome to the Callaway Sales Store FAQ page. Here you’ll find answers to common questions about our premium golf equipment, delivery services, and shopping experience. If you can’t find what you’re looking for, our golf-loving customer service team is always happy to help at [email protected].

Product Questions

What brands do you carry?
We specialise in premium golf equipment from top brands including Callaway, FootJoy, Ecco, Cleveland, Cobra, Ben Sayers, and Big Max. Our range covers everything from drivers and fairway woods to golf clothing, accessories, and electric trolleys.
Do you offer discounts on golf equipment?
Yes! We regularly offer 20-40% discounts on top golf brands. These savings make it the perfect time to upgrade your clubs, shoes, or golf accessories.
How do I know which golf club is right for me?
Our website categorises clubs by type (Drivers, Fairway Woods, etc.) and brand to help you find what you need. For personalised advice, please email our team who can recommend equipment based on your skill level and playing style.

Ordering & Account Questions

How do I place an order?
Simply browse our selection, add items to your cart, and proceed through our secure checkout. You’ll need to provide delivery details and payment information to complete your order.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account lets you track orders, save your details for faster checkout, and receive exclusive offers.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient payments.

Shipping & Delivery

Where do you ship to?
We offer global delivery to most countries, excluding some remote areas in Asia and selected regions. During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
We offer two convenient options:
Standard Shipping (£12.95): Via DHL or FedEx, arriving in 10-15 business days with full tracking.
Free Shipping: For orders over £50 via EMS, arriving in 15-25 business days with basic tracking.
How long does order processing take?
We typically process orders within 1-2 business days from our Derby warehouse. During peak seasons (spring and Christmas), please allow up to 3 business days.
Can I track my order?
Yes! For Standard Shipping, you’ll receive detailed tracking updates. For Free Shipping, you’ll get basic tracking information via email once your order ships.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. You may return unused items in original packaging within 15 days of delivery. Email [email protected] to initiate your return.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. We recommend using a tracked shipping method for returns.
How long do refunds take?
Refunds are processed within 5 business days of receiving your returned items at our warehouse.

Contact Information

How can I contact customer service?
Our friendly team is available via email at [email protected]. We’re based at 24 Burton Rd, Derby, GB DE3I 8QW, UK.
Do you have a physical store?
Currently, we operate exclusively online through www.playwithdeals.com, allowing us to offer competitive prices and global delivery.

Ready to upgrade your golf game? Browse our premium selection of Callaway clubs, FootJoy shoes, and stylish golf apparel today!